30 seconds of theory before you start
Talking about an approach shows how someone would like to work. Real behaviour only shows in a specific case, rough edges included.
Strong questions
- «Let's take one specific case. When was the last time?»
- «Who else was involved?»
- «What did you do that time, rather than usually?»
The usual miss
Writing down a nice “approach” as experience.
You're done when
You have one specific case with a date, the people, the actions and the outcome.