30 seconds of theory before you start
A hypothetical answer tests theory, not experience. “I would” often hides that there was no such experience, or that someone else decided.
Strong questions
- «Have you actually had a situation like that?»
- «What did you do then?»
- «Who made the decision?»
The usual miss
Scoring a well-informed “I would…” as the candidate's experience.
You're done when
You know whether the experience was real and what role the candidate played in it.